Refund Policy
Refund Policy
Last updated: October 11, 2026
AI Voice Detector is free-first. This policy covers the $9.90/month Pro plan with 50 monthly checks and the one-time $4.99 pack of 20 non-expiring checks.
Current status
If you only use the free detector, there is no payment to refund. Pro subscriptions and credit-pack payments are handled through Creem, the checkout provider shown before purchase.
One-time credit pack
The credit pack is a one-time purchase and does not renew. Refund eligibility is based on purchase timing and credit usage:
- A refund request may be reviewed within 14 days when none of the purchased credits have been used.
- Partially or fully used credit packs are generally not refundable unless there was a billing error or service failure.
- A failed or server-error detection automatically returns its reserved credit and does not require a refund request.
- Approved payment refunds may remove unused credits associated with that order.
Pro subscription
Pro renews monthly until canceled and adds 50 checks per UTC calendar month. Users may cancel future renewals through the available billing or support channel. A first-payment refund may be reviewed within 14 days when the Pro allowance has not been used. Renewal payments are generally not refundable after the new month's paid allowance has been used, except for duplicate billing, account-access failure, or another verified service problem.
Service limitations
Detection results are probability-style signals. A refund is not granted only because a result is unclear, because a user disagrees with a score, or because a clip requires additional human review. The service should not be used as the sole basis for legal, employment, financial, law enforcement, or safety decisions.
Billing errors and failed access
If a payment is duplicated, the wrong product is charged, Pro access is not activated, or paid checks are not applied to the signed-in account, contact support with the payment receipt and account email. We will review the issue and either restore the paid access or request a refund through the payment processor.
How to request a refund
Email bingkun.zhao@gmail.com with the payment email, order ID, purchase date, and a short description of the issue. Refunds, when approved, are returned through the original payment method.